FAQ

Our Tutors

MMTutors has a proven recruitment process and takes the time to individually interview and scrutinise each and every tutor we employ. Our tutors are the public face of MMTutors, so we take pride in selecting the best tutors for your learning.

Our tutors are qualified and registered in various fields of study. We have tutors ranging from fresh-graduate students through to school teachers and lecturers. We will be able to provide an overview of your tutor’s qualifications through the booking process. They are individually selected by MMTutors to provide the best possible learning experience for our students.

We pride ourselves on ensuring the relationship between the tutor and the student is matched to suit the student's requirements. Please Contact Us to discuss options for changing your tutor.

We encourage students to contact tutors directly, in order to arrange lesson change times and ask questions. You'll receive your tutor's contact details in your first lesson confirmation.

Our Services

No, there are no lock in contracts. The prepaid packages are refundable with proper amount if you cancel, however the option is available to you to use the hourly rate until you're comfortable with the process and tutor selection.

One hour, however lessons can be extended according to the student’s need. We recommend 90 minute intervals in general for better learning experience.

You have 12 months to use the lessons for prepaid packages. However, if a student fails to take lessons for more than one month without informing us, a limited hour from the prepaid package will go expired.

Yes, our larger prepaid packages are designed for families, so you can purchase a single prepaid package for multiple use among students. You can also select different tutors for each student using the package.

Rates, charges and payment methods

We recommend all lessons to be paid in advance (buy packages) as they offer a better price for you. If you are a post-paid customer, payment will be due at the end of each month. You can pay via banking (AYA, CB and KBZ).

No, our fees are charged as hourly rates or as hours purchased in prepaid packages. Please Contact Us to know more about our packages and hourly rate.

No, we find tutors within your area so a rate for travel is unnecessary. If we're unable to find a tutor in your area, you can go on a waitlist until a suitable tutor is found.